Plague of bedbugs at Hostel Fish, Denver

My mom and I were invited to a wedding in Colorado and we decided we wanted to visit Denver. It was a great opportunity for me and my mom to visit the city. We decided to book at Hostel Fish. The place looked awesome. It has nice art all over the place, a bar and you can go downstairs and find a great spot to listen to live music: Ophelia’s Electric Soapbox. 

Nevertheless, on June 4th I was bitten by bedbugs. I had a terrible night. I hardly slept. On June 5th I asked a woman who was at the front desk if she could give me another bed since I was feeling uncomfortable. She denied my request telling me that “if I moved to another bed, I would spread the bedbugs”. She only offered to change the linen. I refused and went to bed since I was really tired and her answer implied the hostel new about the bedbugs. I had an awful night. I barely slept. 

According to another guest many people have had the same problem. But the hostel does not want to be accountable for the plague of bedbugs they have. After quick research, I found there are 11 reviews in Google Maps about bedbugs in this hostel and another one in Facebook. There are also some reviews about bedbugs at Hostel Fish on Hostelword. When I complained about this problem the hostel replied denying everything. They talk about a “pest control company” that found “zero evidence of bedbug activity”. What company? Where is the report? The Department of Public Health & Environment should determine if there is a bedbug plague at Hostel Fish, not a private company. 

Many other have complained, and the hostel says “they monitor and inspect for [bedbug activity] and that “they took immediate action to eliminate the problem”. So, they do recognize they have a bedbug problem, but they keep on telling that “new guests introduce bugs to the room”. The hostel does not want to be accountable for this bedbug plague. Actually, when you have a plague, you have to shut down the business and throw everything away since bedbugs live in mattresses. According to the article of bedbugs posted in Wikipedia: 

Bed bugs spend much of their time in dark, hidden locations like mattress seams, or cracks in a wall. Treatment is directed towards the symptoms. Eliminating bed bugs from the home is often difficult, partly because bed bugs can survive up to 70 days without feeding. Repeated treatments of a home may be required These treatments may include heating the room to 50 °C (122 °F) for more than 90 minutes, frequent vacuuming, washing clothing at high temperatures, and the use of various pesticides. 

Personally, as many other guests have complained, I had several bites all over my body. I even wrote to the hostel telling them I was not feeling good. I had one bite in a recent wrist surgery and bites in my back, my glute, and my feet. I was kindly asking for a refund but Hostel Fish keeps on denying everything. I told them I needed to go to a physician but they don't want to be responsible for a problem many guests have pointed out. What a shame! I attach evidence. Here you can find screenshots of many other complains.

Screenshots of reviews on Google Maps:

Screenshots of reviews on Facebook:

Screenshots of reviews on Hostelworld.com:

                                             

                                         

Here you can find pictures of the bedbug bites in my body:

Hostel Fish reply to my message and refunding request: